Refund and Returns Policy
Last updated: March 18, 2024
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please take a moment to review our return policy below:
Return Window:
Items can only be returned within 5 days from the date of delivery.
Condition of Items:
Returned items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
Return Process:
To initiate a return, please contact our customer support team within the specified return window. You can reach us at the following contact details at the bottom of the refund and returns policy page.
Return Shipping:
The cost of return shipping and any associated fees (such as customs or taxes) are the responsibility of the customer.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund. Please allow [number of days] for the refund to be credited back to your original payment method.
Exclusions:
Certain items may not be eligible for return, such as final sale items or items marked as non-returnable. Please check the product description for any specific return restrictions.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance.
Exchange Policy:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
By making a purchase on our website, you agree to abide by our return policy. If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for choosing us for your clothing needs!
Contact Us
If you have any questions about this Refund and Returns Policy, You can contact us:
- By email: janet_erasmus@yahoo.com
- By visiting this page on our website: https://geelmossie.co.za/contact-us/
- By phone number: 072 530 2723